Last updated: August 25, 2026.

Information we collect

We collect information you provide when placing an order, creating an account, contacting support, or joining our mailing list. This may include your name, billing and shipping details, email address, phone number, order information, and messages.

How we use information

• Process payments, fulfill orders, and provide support
• Prevent fraud and protect the security of the store
• Comply with legal, tax, and accounting obligations
• Improve products, site usability, and customer service
• Send marketing only where permitted and with an unsubscribe option

Payments and service providers

Payments are processed by trusted payment providers such as PayPal. We do not store complete payment-card details. We share only the information reasonably required with payment, hosting, analytics, security, fulfillment, and delivery providers.

Cookies

The site uses essential cookies for the cart, checkout, account security, and preferences. Additional analytics or marketing cookies may be used where permitted by law and subject to available consent controls.

Retention and your choices

We retain information for as long as reasonably necessary to provide services, resolve disputes, prevent fraud, and meet legal obligations. Depending on your location, you may request access, correction, deletion, restriction, or a copy of your personal information.

Contact

For privacy questions or requests, email support@novaloom.best.