Return window

Contact us within 30 days of delivery to request a return. Items must be unused, unwashed, and returned with their original tags and packaging. For hygiene reasons, plush toys showing signs of use cannot be accepted.

Before sending a return

Please request return authorization before mailing an item. Include your order number and the reason for the return. Returns sent without authorization may be delayed or refused.

Damaged, defective, or incorrect items

Contact us promptly with your order number and clear photographs of the item and packaging. When an item is confirmed as damaged, defective, or incorrect, we will arrange an appropriate replacement or refund.

Refunds

Approved refunds are issued to the original payment method after the return is received and inspected. Bank and payment-provider processing times may vary. Original shipping charges are not refundable unless the item was damaged, defective, or incorrect.

Return shipping

Customers are responsible for return shipping for change-of-mind returns. Use a trackable service and retain proof of postage. Do not send returns to an address printed on a shipping parcel without first contacting support.